▽ +03.00FAQ

Short answers, with links to the details

What clients and engineers ask us most. Every answer leads to the page that covers the topic in full.

Every question

Questions from clients and engineers, by topic

Short answers here for questions about the company, quotes, quality and warranty — and a direct link for every technical question to the page that answers it in full.

01Company & coverage

01What does Prime Shield do?

Three connected pillars: general contracting, fit-out & finishing, and waterproofing & building protection — our deepest speciality.

Details: Company
02Which cities do you work in?

We are based in Riyadh, and our operational capability extends to Al-Kharj, Al-Muzahimiyah, Huraymila, Sudair, Al-Qassim, Tabuk, Jeddah, Taif and Abha, with crews working in parallel on several sites.

Details: Company
03Do you work with government entities and developers?

Yes. Our record includes projects for government entities, developers, main contractors and hotels, among them the Riyadh International Convention & Exhibition Center, Mahd Sports Academy and InterContinental Abha.

Details: Projects
04Do you take on smaller projects, such as villas?

Yes — villas as well as residential compounds and commercial and government projects; the scope of each project is set out in the offer.

Details: Projects
05What kinds of waterproofing and insulation do you install?

Waterproofing for roofs, basements, tanks, pools, wet areas, car parks and planters; thermal insulation with PU foam, XPS and EPS boards and foam concrete; concrete repair and protection, crack injection and expansion joints; epoxy floors and microcement; and synthetic and bituminous membranes.

Details: Solutions

02Quotes & delivery

06What happens after I send a request for quotation?

You receive a reference to follow the request; our technical team reviews the details and files, contacts you, visits the site if needed and sends an itemised offer.

Details: How we work
07How do you price a project?

By the area, the system, the surface condition, access and the specification — so every offer is built on the project data or an inspection, and we publish no fixed prices.

Details: Request a quote
08How can I follow up my request?

Enter the request reference and the last four digits of the mobile number you used on the request tracking page; no personal data is shown.

Details: Track your request
09Can an engineer review my problem before I ask for a quote?

Yes — through a technical consultation request: describe the case and attach photos, and our engineering team reviews it and gets back to you.

Details: Technical consultation
10How do you choose the right system?

By the structure, the surface condition, the use and the approved specification. We inspect the site or review the drawings, propose a system for each location, and submit data sheets and manufacturer certificates before supply.

Details: System Finder
11How long does the work take?

It depends on the area, the system and how ready the site is; the programme is set out in the offer. Our crews work in parallel across sites to each project’s programme.

Details: How we work

03Quality, safety & approvals

12How do you control quality on site?

Every layer is inspected and recorded before the next, with hold points approved by the consultant and a quality file handed over with the project.

Details: Quality
13Is the company ISO certified?

Yes: ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, issued by Royal Impact Certification Ltd and valid until 16/08/2029.

Details: Certificates & approvals
14Are you an approved applicator?

Yes. We hold eleven approvals from manufacturers and suppliers: eight approved-applicator certificates and letters (including a Weber Saint-Gobain accreditation letter for concrete repairs and waterproofing and a Saudi Insulation Factory approved-applicator certificate for all its insulation products), two certified-applicator approvals and one certified-distributor certificate, each within its own scope.

Details: Partners & manufacturers
15How do you manage safety on site?

Under an ISO 45001 certified system: risk assessment, permits to work for high-risk activities, a daily toolbox talk and PPE suited to every activity.

Details: HSE
16Are you prequalified with the National Housing Company (NHC)?

Yes. We hold a supplier prequalification approval for the developmental housing project and a material approval for the Al-Mousa Sadan project, both issued by the National Housing Company.

Details: Certificates & approvals

04Warranty

17Do you give a written warranty?

Yes, with a written warranty certificate. Warranty according to the approved system, manufacturer recommendations and the project agreement.

Details: Warranty
18How can I verify a warranty certificate?

Scan the QR code on the certificate or enter its code (PSW-XXXX-XXXX) on the verification page to see its status, without any client details.

Details: Verify a warranty

05Documents & registration

19How do we register you as a supplier or subcontractor?

Our registration and invoicing details (CR 7052877623, VAT 314467201100003) are on the company page with one-tap copy; we send any further document on request.

Details: Company
20Can I download your prequalification profile?

Yes, in Arabic and English, and you can browse it page by page on the website.

Details: Company profile

06Careers

21Are you hiring?

There are no open positions listed right now; you can send your CV at any time.

Details: Careers

FAQ

Didn’t find your answer?

Describe the case and attach photos for a Prime Shield engineer to review, or talk to us directly on WhatsApp.

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The assistant’s answers are guidance based on Prime Shield’s published content; the final technical decision follows a review by a Prime Shield engineer.

Call us+966 59 240 0524 E-mail uscontact@primeshield.com.sa